RSS

Tag Archives: Bureaucracy

Intelligence Prevails

LOOK WHAT I HAVE IN MY POSSESSION!!!

Not long after my sustaining morning coffee had been supper my phone began churning for my attention. Over-Intelligent Pharmacy Lady was calling to say my high dose vitamin D had arrived and she was all primed to take my card details.

Taking care over my diction I slowly read out the long number, then the relevant details and we both held our breath as the green button was hit. Et Voila! Payment accepted, package in delivery box due out at 1pm.

Shortly after 1pm a lovely lady knocked on my door and left the package on my desk.

For the inquisitive, each tablet is 500 micrograms, I am to take a capsule twice a week for seven weeks. The average recommended daily dose is 10 micrograms and the recommended daily dose for an MD-er is 25 micrograms.

 
11 Comments

Posted by on July 20, 2020 in Life

 

Tags: , , ,

Repeat the Prescription for Frustration

Dear Reader, for your delectation and delight I have for you the next thrilling instalment of ‘How to get a prescription’. If you recall, yesterday I had to and fro-ed between Pharmacy and GP to get my prescription, as of last night a second script was being pinged over to the Pharmacy.

After fuelling my motivation with a little chocolate I dialled the pharmacy and asked if they could find me on their system (yes), had my prescription been received (yes – things are looking up), how do I go about paying for it and getting it delivered – pregnant pause of ominous silence – the mighty powers that be have decreed that they cannot take payments over the phone for prescriptions and the drivers are not permitted to carry any cash, so in short, there isn’t any way a housebound cripple can pay for meds so they can be delivered. Typical, unsurprising, almost expected.

While pondering who to ask to expose themselves to the idiocy of people during this pandemic in order to collect this not exactly necessary concoction the phone rang.

A far too intelligent for her post Pharmacy lady called and put forward an option. The specific, exact same as prescribed VitD is available to purchase, over the counter, no prescription required, and it can be paid for over the phone and delivered for free, AND it’s cheaper than the current prescription charge (£9.15). Yes, we will go for that, except she has none in stock *sigh* but it will be on Monday and things can be sorted then.

So essentially if you ever fall ill, don’t need a prescription. If you do, be in a category that doesn’t pay. If you do have to pay, don’t be so ill you cannot get your carcass to the pharmacy. If you can’t, well ‘computer says no’.

We wait for Monday…..

 
10 Comments

Posted by on July 16, 2020 in General, Life, people

 

Tags: , , ,

Prescription For Frustration

Remember the good old days, when a fat expensive ink pen splurged over crisp white paper, that was ripped from the pad with a confident flourish. You clutched said note to the Pharmacy, holding hope and relief as the concoction was dispensed and off you tootled with the miracles of modern science in your tender hands – the whole process taking a mere few, almost imperceptible, minutes *sigh* oh the nostalgia.

But progress brings change, advancement brings efficiency and new methods need learning. I am at the end of day two of getting a prescription sent, filled and delivered and as I type, the system does not have the drugs to my door.

My Rehab Consultant is pretty gung-ho on MD-ers taking Vitamin D, whereas my various other Consultants are non-plus about supplements, during a video conference the subject was broached but no firm action decided upon as I tend to take an over the counter one anyway (when I remember ….. which reminds me …. be right back) . Anywho, Hospital sent request for high dose VitD capsules to GP, sometime passed before I received a copy of the hospital report which had detailed under action that a prescription request sent. I had heard nothing, not surprised, my GP surgery hovers between ‘in need of improvement’ and special measures with the CQC.

I have not had a prescription for anything in around, fifteen years, but have heard many a saga from many a person about the trials and hassles of getting their drugs. Taking the bull by it’s wot nots yesterday I called my surgery and they tapped their keyboards, scratched their heads, did the do, asked questions to which my answers perplexed them further, and sent the prescription electronically within moments to the Pharmacy of my choice (in the room next door to Doctor’s reception, they could literally have shouted it across).

Today I call the Pharmacy to see how I, as a house bound crip who has to pay for and then get it delivered, get my hands on this chemical sunshine ………guess what…….. it’s gone missing in the system. (I stifle urge to say “Computer says no”).

I called the surgery and asked the question, which was met with another round of perplexed replies which eventually settled on resending the request and ‘hopefully’ the Pharmacy will call me back shortly. “Hopefully”, hmm, my cynical self thinks that is going the way of common sense and logic, I also foresee getting two scripts for the same thing and both being filled and charged for.

So here I sit ….. waiting ….. wondering whether to call the Pharmacy or wait for them to call. With my mind conjuring visions of electronic prescriptions pinging and ricochetting like ball bearings in a pinball machine around the clouds, which are looking ominously heavy as I stare out the window.

Progress ….. tis a wonderful thing.

 
6 Comments

Posted by on July 15, 2020 in Life, people

 

Tags: , ,

Beans anyone?

As morning carer unlocked my door I could hear her struggling, curiosity was sparked. Apparently a large heavy brown box had been left on the door step.

Into the ninth week of self-isolating shielding lockdown, I have received a Government emergency food package. The notion of ensuring that those who are confined to their homes have access to a few basic necessities, is a highly commendable one, the execution of such a project has a few gaps. What a single person uses is different to two people or a small family. The contents were intriguing.

There is a loaf of bread with a warnings its previously been frozen and is good for five days from thawing (when was that because it’s very thawed and dry, so yesterday or even the day before), the large Frey Bentos chicken pie, a bag of potatoes one spud is so big it needs two hands to hold it, a huge tin of beans (850g pictured) plus an onion also sizeable, a bag of pasta, jar of bolognese sauce, small tin of tuna, a small bag of rice, a pack of digestives, bag of oats, bag of carrots, apples and oranges, two one litre cartons of milk, two cans of chopped tomatoes and three cans of soup. A couple of instant coffee packets and a few tea bags, one loo roll, a small hand soap with five bottles of bath soap (think hotel freebies).

The enclosed note says it’s for the week (anyone got a recipe for roast-stewed-curried onion) and there are online links to get them stopped or changed (except the links don’t do that). They tell you to contact your local council if you no longer need the help, except the council website doesn’t say who to contact. The note says to simply tell your driver not to deliver, well seeing as it’s just left on the door step before my carer gets here, that’s not going to happen. In fact if it wasn’t for the carer tripping over it trying to get in, I’d have no idea it was even there.

I hope I’ve managed to make contact with the right people to stop getting these, although the idea is commendable, for me, in my circumstances, sadly the majority of contents I cannot make use of – so I’ve given my carers first dibs. I’d much prefer the good dead to go to someone in much greater need than me, I am sure there are some.

 
9 Comments

Posted by on May 20, 2020 in Life

 

Tags: , , ,

Tick Box Engineering

I’m at it again. Another customer survey has dropped on my mat. This one a lot more properly put together than the previous poorly photocopied double sided single sheet job, this is a twenty page booklet.

As you can see, the choice of options for the various questions is rather well thought out and worded, with seven levels of perception. It went on to ask how I felt about particular situations in my personal circumstances.

However, it was the next question that let it down. It was “Does the service help you to achieve this” with a yes or no answer. I had a problem with this because I wanted a third option, so I could put “sometimes” or “to some degree”. Putting no, is not justified but putting yes seemed to give the impression that all was hunky dory.

As I got to the last page, I wondered whether I had been sent the survey in error, because the question asked whether I purchased additional care independently and how this was paid for. You see folks, I self-fund, I get zero financial assistance from any Council or Benefit. So cheekily I added a box to the set and added that.

Yes, I am a rebel!

 
5 Comments

Posted by on February 27, 2020 in General, Review

 

Tags: , , , ,

Death and his paperwork

Alright, so you’ve made your will, had the conversation about whether to be cremated, buried, frozen, shot into space or stuffed and mounted, you think you’re done, prepared, sorted – you are so very very wrong.

The bureaucracy following the death of BigSis highlighted how things have changed since the death of our parents. As things move more online, there are many changes and additional consequences to systems, procedures and ownerships. Back in the days of pen and paper, even slate and chalk, a bank would use common sense when trying to access or move funds and things could happen within a couple of days, nowadays accounts are frozen, details need to be verified, confirmed and copied for the deceased, as well as the recipient. Don’t expect it to happen in anything less than two to three weeks.

It’s time for me to get my affairs in order, make sure that access and answers are at hand. My brain is racing away, with detached sentimentality, desperate to go through cupboards, draws and boxes to get rid of all my accumulated bits and bobs, to get stuff sold via the relevant specialist, online sites or charity shops, there are even pangs of guilt about the items destined for the trash, those items that are unsellable, unrecyclable, just junk. But the body has neither the strength or mobility to do it.

The old noggin is even wondering whether it is possible to bequest my Amazon purchases, like you can physical purchases. If your partner is the named Amazon account, when they depart, so will the access to everything they have digitally bought/subscribe. Accessing their account is technically fraudulent, even if you know the details and have permission, after they’ve died. More and more our utility bills, credit cards and banking is done online, and unless details are written down and kept somewhere safe, your executor will have zero clue where to find your funds, the same with utility bills and income sources. So much was more straightforward when you had a statement or bill through the post to act as reference, with its account numbers and names all there.

Fortunately I don’t drive, again online access means that now once a driving license is cancelled, so is the road tax and ownership papers attached to that persons details, so if you share a car with your partner, that’ll be an urgent call to the DVLA needed.

As a super single there will be bills and the need for funds before probate and such is all sorted, so I am considering opening a separate account with another named party so access to urgent funds can be managed.

Maybe it is morbid but it is a necessary conversation. After all, your nearest and dearest deserve to have things run as smooth as possible, rather than add to the stress and distress.

 
14 Comments

Posted by on January 24, 2020 in Life, Uncategorized

 

Tags: , , , ,

Stunned

Well, dear reader, I am somewhat stunned into disbelief, silenced and generally in a state of befuddlement.

Postie dropped an ominous brown envelope on the mat. It felt a little thick, hmm, so more than two sheets of paper, is that a good sign.

Okay, so maybe this is the letter about the face to face interview, I’ve been expecting the need for one. Is it an instruction to attend an interview somewhere miles away or maybe a face to face at my home at before-carers-arrive o’clock. Which ever it’s likely to be something that needs my input and wrangling with a call centre.

Tentatively I slit open the envelope and with a degree of trepidation I took out the sheets of folder paper and began reading. Initially I couldn’t comprehend the content, I finished my coffee and tried again. Well… well… well…….

This was not a request for extra info, nor details of a face to face interview, nor details of not meeting the criteria. It was in fact an award letter. Not just an award letter but an increased level of award letter. Not just that but an indefinite award letter. Not just that but details of back dating award to September.

😳

All that attention to detail and chasing for assessment reports and so forth was worth it. Okay so the care component only covers a quarter of the bill, but with the mobility component that bumps it to half. That should help the saving last a little longer.

Let me just go and read that again …. Incase I was projecting, nope it definitely says enhanced award.

 
8 Comments

Posted by on November 13, 2019 in General, Life

 

Tags: , , ,

Waiting for others

Update ….. ‘still‘ waiting for the Social Worker assessment report. I called to chase up and was called back with someone relaying they message ‘by Thursday’, I’m wondering whether to hold by breath or not.

Today the PIP peeps wrote saying they have all they need to make a decision and there’s no need to contact them (I’m still intending to send the Social Worker report when I get it because I think it’s necessary).

So, I’m waiting on people who are necessarily bothered about time tables and deadlines.

*sigh*

 
5 Comments

Posted by on October 8, 2019 in Life, Projects

 

Tags: , , ,

I’s crossed & T’s dotted

The dreaded form was given another read through, I had neglected to make it plain and clear that my physical restrictions were constant and unchanging, no good days or bad days just days. While BFF was here we scanned in my Occupational Therapist report so I had a copy on the computer, printed off the support letter from the MD Care Advisor and another copy of the OT report (even managed to fandangle the two-sided printing!)

We scanned in my completed form, it’s the best way I can keep a copy of exactly what I had written. We made sure I had signed the form, stapled the evidence together and slid it all into the envelope provided, Now even though they provide a freepost address I decided to send it belt and braces. When we went to the Post Office I said I wanted it sent so I could check online to know it’s been delivered, I paid the £7.40 and got the stickers stuck.

Next day I checked the tracker and took a screen grab showing the time, date, address and signature of recipient. Phew, it’s in the building, I have done all I could.

Now I wait ….. wait for the Social Worker report, scan it, print off a copy and send it to them (and hope it finds its way to the rest of my papers) ….. wait for the decision from DWP as to whether there’s a face to face visit or not.

*fingers-crossed*

Phase one complete, begin waiting for phase two.

 
6 Comments

Posted by on September 17, 2019 in Projects

 

Tags: , ,

Unprofessional Professional

August 23rd, the day when plans went wrong and although it was 99% circumstantial I was 100% put out by it all.

The day was supposed to go along these lines, 2:15pm organised care visit to load up the slow cooker and have a toilet stop, 3:00pm social worker visit to update care assessment and risk plans report, 5:30pm Nephew delivers fresh bread, 6:30pm dinner making care visit.

This is what happened, 2:15pm carer arrived, usual pit stop routine, start loading the slow cooker and the phone goes. Social Worker called to make me aware he was running about thirty minutes late. No probs, all good, sit and wait. Postponed BFF’s walking home 4pm phone call. Waited some more. 5:00pm Social Worker wandered in, no apology, no explanation, sat down ready to go through lengthy assessment which needed many edits, as well as corrections and additions. 5:20pm carer arrives, now I could have said it was not convenient but then I wouldn’t know when or who would be arriving and my dinner was brewing, so forego toilet pit stop and while she’s dishing up my noshings Nephew arrives on time with bread.

So here I am, eating my dinner, Social Worker still here going through report, unable to spend quality one to one time with nephew (first opportunity since Big Sis, his Mum, had died and we’d held the service).

Social Worker eventually leaves about 6:15pm with promise to get report done and to me before I need to send my PIP form back.

As no report dropped through my door by 3rd September I telephoned the office to be told my Social Worker was on two weeks annual leave (why didn’t he mention this at our meeting) and was told someone would call me back. 5pm the next day the call is returned and caller says SW had left a note that I ‘might’ be calling about it (too bleeping right, I was waiting for the promised document). Essentially the note was sorry I’ll get it to you after I get back 🙄.

 
6 Comments

Posted by on September 16, 2019 in Projects

 

Tags: , ,