I’m at it again. Another customer survey has dropped on my mat. This one a lot more properly put together than the previous poorly photocopied double sided single sheet job, this is a twenty page booklet.
As you can see, the choice of options for the various questions is rather well thought out and worded, with seven levels of perception. It went on to ask how I felt about particular situations in my personal circumstances.
However, it was the next question that let it down. It was “Does the service help you to achieve this” with a yes or no answer. I had a problem with this because I wanted a third option, so I could put “sometimes” or “to some degree”. Putting no, is not justified but putting yes seemed to give the impression that all was hunky dory.
As I got to the last page, I wondered whether I had been sent the survey in error, because the question asked whether I purchased additional care independently and how this was paid for. You see folks, I self-fund, I get zero financial assistance from any Council or Benefit. So cheekily I added a box to the set and added that.
Yes, I am a rebel!