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X-rating Review

01 Feb

I’ve been ‘selectively chosen’ to complete a service user questionnaire…. hmmmm, not sure if it is wise of them, or me. I have issues.

To begin with, I am not impressed with the quality of this questionnaire (pictured above), I didn’t need a hidden words game in trying to read the darn thing. Whilst they did provide a stamped addressed envelope, the covering letter failed to give a deadline, so can I give it a week or a month to ponder over.

It is difficult to ‘grade’ competency when over the past five-six months I have had at least thirty different people visit me, some excellent and others not so good. Some I saw once and never again, some are my infrequent regulars, some are my oftens and a handful are my always. Wouldn’t it have been better to say “For the week x to y, how did we do?”

Grading is so subjective, after all two people could receive the exact same service yet one grade it as average and another as very good. How does this highlight areas that need attention. Hmm, maybe I’ll add an anonymous letter suggesting that maybe sending out ten or twenty of these a month asking how they did the week prior, would give a better overview across, say a six month period.

 
8 Comments

Posted by on February 1, 2020 in Life, people, Review

 

Tags: , ,

8 responses to “X-rating Review

  1. menhir1

    February 1, 2020 at 3:07 pm

    The agency don’t want you to be precise, the intention is to befuddle. Is a reply deserved?
    xxx

    Liked by 1 person

     
    • AnneMarie

      February 1, 2020 at 3:26 pm

      Indeed, I did contemplate returning the survey incomplete because overall the management/office issues are what causes 99% of any issues raised. I really hope that the diligent conscientious workers are not the ones blamed or black marked for the companies actions.

      Liked by 1 person

       
  2. menhir1

    February 1, 2020 at 8:49 pm

    It is a conundrum. xxxx

    Liked by 1 person

     
  3. deacongill

    February 2, 2020 at 2:26 pm

    Difficult to know whether in the long run this is actually going to help, isn’t it? I think an accompanying letter is a good idea.

    Liked by 1 person

     
  4. snowbird

    February 3, 2020 at 9:26 pm

    Sounds like a waste of good paper and your time!!!xxx

    Liked by 1 person

     

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