I’ve been ‘selectively chosen’ to complete a service user questionnaire…. hmmmm, not sure if it is wise of them, or me. I have issues.
To begin with, I am not impressed with the quality of this questionnaire (pictured above), I didn’t need a hidden words game in trying to read the darn thing. Whilst they did provide a stamped addressed envelope, the covering letter failed to give a deadline, so can I give it a week or a month to ponder over.
It is difficult to ‘grade’ competency when over the past five-six months I have had at least thirty different people visit me, some excellent and others not so good. Some I saw once and never again, some are my infrequent regulars, some are my oftens and a handful are my always. Wouldn’t it have been better to say “For the week x to y, how did we do?”
Grading is so subjective, after all two people could receive the exact same service yet one grade it as average and another as very good. How does this highlight areas that need attention. Hmm, maybe I’ll add an anonymous letter suggesting that maybe sending out ten or twenty of these a month asking how they did the week prior, would give a better overview across, say a six month period.