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Unprofessional Professional

16 Sep

August 23rd, the day when plans went wrong and although it was 99% circumstantial I was 100% put out by it all.

The day was supposed to go along these lines, 2:15pm organised care visit to load up the slow cooker and have a toilet stop, 3:00pm social worker visit to update care assessment and risk plans report, 5:30pm Nephew delivers fresh bread, 6:30pm dinner making care visit.

This is what happened, 2:15pm carer arrived, usual pit stop routine, start loading the slow cooker and the phone goes. Social Worker called to make me aware he was running about thirty minutes late. No probs, all good, sit and wait. Postponed BFF’s walking home 4pm phone call. Waited some more. 5:00pm Social Worker wandered in, no apology, no explanation, sat down ready to go through lengthy assessment which needed many edits, as well as corrections and additions. 5:20pm carer arrives, now I could have said it was not convenient but then I wouldn’t know when or who would be arriving and my dinner was brewing, so forego toilet pit stop and while she’s dishing up my noshings Nephew arrives on time with bread.

So here I am, eating my dinner, Social Worker still here going through report, unable to spend quality one to one time with nephew (first opportunity since Big Sis, his Mum, had died and we’d held the service).

Social Worker eventually leaves about 6:15pm with promise to get report done and to me before I need to send my PIP form back.

As no report dropped through my door by 3rd September I telephoned the office to be told my Social Worker was on two weeks annual leave (why didn’t he mention this at our meeting) and was told someone would call me back. 5pm the next day the call is returned and caller says SW had left a note that I ‘might’ be calling about it (too bleeping right, I was waiting for the promised document). Essentially the note was sorry I’ll get it to you after I get back 🙄.

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6 Comments

Posted by on September 16, 2019 in Projects

 

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6 responses to “Unprofessional Professional

  1. menhir1

    September 16, 2019 at 12:54 pm

    This sounds all horribly casual. If the guy knew he was going on leave it woudn’t have cost much to have the courtesy to let you know. If it was unexpected, that would have been helpful to know.

    One thing, the social worker saw all the effort that was required to support you in th community.

    xxxx

    Liked by 1 person

     
    • AnneMarie

      September 16, 2019 at 12:57 pm

      Slipshod comes to mind. I got the impression he does not understand the PIP process or the issues surrounding that process. Hopefully when I eventually get the report the copy I send to the PIP people gets married up with my firm and evidence already sent. *fingers-crossed*

      Like

       
  2. deacongill

    September 16, 2019 at 4:52 pm

    You have to be so patient, and it looks as if you’re doing most of the work and the coordination of services yourself. Let’s hope that when he swans back from holiday he’ll get his finger out.

    Liked by 1 person

     
  3. snowbird

    September 16, 2019 at 10:21 pm

    Oh, this has me fuming! How can anyone be so bloody unprofessional??? When everything is sorted you really should put a complaint in!!!xxx

    Liked by 1 person

     
    • AnneMarie

      September 17, 2019 at 1:20 pm

      I’ve more or less resigned myself to this is how our care and support services work *sigh*

      Like

       

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