OpenReach? More like ClosedFist!

20 Sep


I am stuck in the middle of a futile tug of war.  I am a Sky customer, OpenReach say I have an ‘unstable’ phone line which means from time to time it will exhibit a confusing range of symptoms.  The internet will drop off and takes ages to reconnect, it may remain connected for micro seconds or day long hours.  The phone might crackle, it might not, it might at the beginning of a call or during the call, it might kick the internet off. There is no consistency.

Reporting it to Sky is a tedious faff, because you cannot report it online, you have to telephone them [on the dodgy phone line], then you go through a series of unplug this plug it back, unplug this plug it back scenario – each one meaning terminating the call and waiting for them to call back. This results in a report Sky send to OpenReach, which they take their sweet sweet time doing anything about and never ever call me back to say its been done [probably because I might blast them a new one!].  Seemingly my system behaves and a month later we start the merry-go-round again.


All I can do is keep reporting the fault to Sky, all they can do is report it to OpenReach and all OpenReach do is change the bit of sticky tape and not truly ‘fix’ the issue.  No point switching providers as whomever I am with still relies on the same infrastructure, which results in reporting things for OpenReach to botch.

In the grand scheme of things it is trivial, but like a hangnail or a lash in you eye, it irritates, it rankles, it is unnecessary if only it was fixed right the first time.

Off to call them yet again …….


Posted by on September 20, 2016 in Grumble, Tech


Tags: , , ,

3 responses to “OpenReach? More like ClosedFist!

  1. deacongill

    September 20, 2016 at 5:48 pm

    grrrr! we are with eclipse who are brilliant. On the very rare occasions we have a problem we always speak to a real person on the phone immediately and they tackle the prob at once. ver very satisfied customers! (sorry about dodgy typing … had top joint of thumb amputated today so am hunting and pecking with my left hand!)


  2. menhir1

    September 22, 2016 at 11:12 pm

    How utterly frustrating!! I wonder if it is a problem in your area as a whole, or a major cable one affecting certain parts of the country. I remember when an undersea cable was damaged, sky, Talktalk and one other provider’s customers were all affected, we were in the mix; it went on for about ten days.

    We eventually moved away from our provider, not because of the cable issue, but because of long term lousy service, which was never going to improve. Turns out we moved just in time, before we could be affected by major security data breakdown and leaks that occurred.

    It might be time for a new provider?

    Liked by 1 person

    • AnneMarie

      September 23, 2016 at 2:32 pm

      Provider will still have to rely on the same sucks cabling… This is something that has been getting progressively worse over the past few years, since moving in some twenty plus years ago the line has tended to crackle.



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