I am stuck in the middle of a futile tug of war. I am a Sky customer, OpenReach say I have an ‘unstable’ phone line which means from time to time it will exhibit a confusing range of symptoms. The internet will drop off and takes ages to reconnect, it may remain connected for micro seconds or day long hours. The phone might crackle, it might not, it might at the beginning of a call or during the call, it might kick the internet off. There is no consistency.
Reporting it to Sky is a tedious faff, because you cannot report it online, you have to telephone them [on the dodgy phone line], then you go through a series of unplug this plug it back, unplug this plug it back scenario – each one meaning terminating the call and waiting for them to call back. This results in a report Sky send to OpenReach, which they take their sweet sweet time doing anything about and never ever call me back to say its been done [probably because I might blast them a new one!]. Seemingly my system behaves and a month later we start the merry-go-round again.
All I can do is keep reporting the fault to Sky, all they can do is report it to OpenReach and all OpenReach do is change the bit of sticky tape and not truly ‘fix’ the issue. No point switching providers as whomever I am with still relies on the same infrastructure, which results in reporting things for OpenReach to botch.
In the grand scheme of things it is trivial, but like a hangnail or a lash in you eye, it irritates, it rankles, it is unnecessary if only it was fixed right the first time.
Off to call them yet again …….